Shipping & Delivery
Please allow at least 24 hours for processing of your order. Standard delivery is 3-7 business days after order processing. Our products ship Monday through Saturday, except for US Postal holidays and New Year’s Day, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving Day, Christmas Day, and Lightfair International.
Standard Shipping Rates
USPS Standard Ground Shipping is free for orders over $100 anywhere in the continental US.
We Ship internationally – please call 415-563-5517 or email email@example.com for applicable rates.
If any product is received damaged, or we make a mistake on your order, please retain the packaging material for FEDEX/USPS/UPS inspection and contact us at firstname.lastname@example.org within 10 business days of receipt of your order.. We will fix the problem as quickly as possible.
We do our best to recycle boxes, paper and shipping materials so that we can lessen our carbon footprint on Mother Earth.
90 Day Return Period
Returns will be accepted on all items received within 3 months (90 days) from date of purchase for store credit or your money back.
Shipping costs are non-refundable.
10 Days Notification
Claims on damaged goods that occured during initial shipping from Shine On LED, must be made to Shine On LED within 10 days the package arrived to the purchaser / customer. Please inspect your purchases immediately upon receipt as no claims can be made after 10 days.
Please be certain to return your purchase in its original box with the original packaging, or a restocking fee may be charged. Additional packaging may be necessary as contents may have shiftted during flight.
Shine On LED cannot be responsible for products damaged due to improper wiring by the customer, and we do test returns to see if the devices were improperly connected. If you need help, call us with questions. If you are not comfortable with the installation, we recommend you hire a licensed electrical contractor in your area to at least walk you through the process. As with any precision electronic component, it only takes a second to damage your new LED product by connecting it improperly.
Returns will be accepted if the product has a manufacturing defect or if Shine On LED has shipped incorrect product(s). LED manufacturing defects typically cause failure within the first 2 months of use.
All returns must be in resalable condition. LEDs that have been mounted cannot be returned. We cannot issue refunds if the product or its packaging looks like it has been kicked here.
A 20% restocking fee may apply to any order that is not received in good condition.
We recommend shipping insurance when sending products back to us. We are not responsible for damages incurred during return shipping due to improper packaging.
Customers are responsible for the cost of return shipping and insurance. However, Shine On LED will pay for shipping charges if the product is defective upon arrival to the customer or if Shine On LED has shipped an incorrect product.
Credits are good for a period of 6 months following issuance.